Privacy Policy

Introduction

At Tarenvora Wellness, we are deeply committed to safeguarding your personal privacy and ensuring the highest standards of data protection. This comprehensive Privacy Policy outlines how we collect, process, store, and protect your personal information when you visit our website, interact with our services, or engage with our natural supplements and skincare products. As a business operating in the United Kingdom, we strictly adhere to the General Data Protection Regulation (GDPR) and all other relevant data protection laws and regulations. Our commitment extends beyond mere compliance; we believe in transparency, accountability, and empowering you with control over your personal data.

This policy applies to all visitors, customers, and users of our website and services. By using our website or providing your information to us, you consent to the practices described in this policy. We encourage you to read this policy carefully to understand our approach to privacy and how we handle your valuable personal information.

Information We Collect

We collect personal information in various ways to provide you with our premium natural supplements and skincare products, improve our services, and maintain compliance with legal requirements. The types of information we collect include:

• Contact Information: When you fill out our contact forms, subscribe to newsletters, or request product information, we collect your name, email address, phone number, and postal address. This helps us respond to your inquiries effectively and provide personalized customer support.
• Usage Data: Through cookies, web beacons, and similar technologies, we gather information about your browsing behavior on our website. This includes pages visited, time spent on each page, referring websites, device information, browser type, and IP address. This data helps us understand user preferences and optimize our website for better user experience.
• Communication Data: Any correspondence you have with us via email, phone, live chat, or our contact forms is recorded and stored. This includes details of your inquiries, feedback, and any information you voluntarily provide during our interactions.

We only collect information that is necessary for the purposes outlined in this policy and strive to minimize data collection to what is essential for providing our services.

How We Use Your Information

Your personal information is used responsibly and only for legitimate business purposes. We process your data based on the following lawful bases under GDPR:

• Contract Performance: To fulfill orders for our natural supplements and skincare products, process payments, and provide customer support related to your purchases.
• Legitimate Interests: To improve our website functionality, analyze user behavior, and enhance our products and services. For example, we use usage data to identify popular products and optimize our site layout.
• Consent: To send you marketing communications about our latest products, wellness tips, and special offers. You can withdraw this consent at any time.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes, including tax requirements and consumer protection laws.
• Vital Interests: In rare circumstances where data processing is necessary to protect someone's life or physical safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is never used for purposes incompatible with those described in this policy without obtaining your explicit consent.

Data Sharing & Disclosure

We take data sharing seriously and only disclose your information when necessary and appropriate. We may share your personal data in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our website and business. For example, we use Formspree for contact form processing and may use analytics providers to understand website usage. These providers are contractually bound to maintain strict confidentiality and security standards.
• Legal Requirements: When required by law, court order, or government regulation, we may disclose information to comply with legal obligations or protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.
• Consent-Based Sharing: Only with your explicit consent will we share your information for specific purposes you have agreed to.

All data sharing is conducted with appropriate safeguards, including data processing agreements that ensure your information remains protected and is only used for the specified purposes.

Your Rights

As a data subject under GDPR, you have comprehensive rights regarding your personal information. We are committed to facilitating the exercise of these rights and respond to all requests within 30 days. Your rights include:

• Right to Access: You can request a copy of all personal data we hold about you, including the purposes for processing and categories of recipients.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to have it corrected or updated.
• Right to Erasure: Also known as the 'right to be forgotten,' you can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes collected.
• Right to Restriction: You can request that we limit the processing of your data, for example, while we verify the accuracy of your information or assess your objection to processing.
• Right to Data Portability: You can request your personal data in a structured, commonly used format that can be easily transferred to another controller.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We may require proof of identity to process your request and ensure data security.

Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide a better browsing experience and allow certain features to work properly. Our website uses the following types of cookies:

• Essential Cookies: These are necessary for the website to function and cannot be switched off. They include cookies for security, network management, and accessibility.
• Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website design and content.
• Functional Cookies: These enable the website to provide enhanced functionality and personalization, such as remembering your preferences.

You can control and manage cookies in various ways. Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience on our website. For more detailed information about our cookie practices, please refer to our dedicated Cookie Policy page.

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure server infrastructure with regular security updates and patches
• Access controls and authentication mechanisms for our systems
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy best practices

While we strive to protect your data using the best available technology, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement of our security practices.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention periods are determined based on:

• The nature of the data and the purpose of processing
• Legal, regulatory, tax, or accounting requirements
• Our legitimate business needs

Typically, contact form submissions are retained for up to 2 years after the inquiry is resolved, while website usage data is anonymized after 26 months. When data is no longer needed, it is securely deleted or anonymized.

International Data Transfers

Your personal data is primarily processed and stored within the United Kingdom. However, in some cases, we may need to transfer data to countries outside the UK/EU for specific purposes. When this occurs, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission for certain countries
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for intra-group transfers
• Your explicit consent for transfers where other safeguards are not available

We carefully assess each international transfer to ensure your data remains adequately protected.

Children's Privacy

Our website and services are designed for adults and are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this page
• Post the revised policy on our website
• Send notification via email to users who have subscribed to our newsletter (where applicable)
• Provide a summary of key changes in some cases

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please don't hesitate to contact us. We are here to help and will respond to your inquiries promptly.

Contact Details:

• Email: [email protected]
• Phone: +44 26 4272 1924
• Address: 529 Victoria Road, Manchester, M16 8GE, United Kingdom

For data protection concerns, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

We value your trust and are committed to addressing your privacy concerns with the utmost care and attention.